Privacy Policy
Introduction
Toronto Skylight Installers ("TSI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or contact us about our skylight installation and repair services. This policy is effective as of July 2026.
Information We Collect
We collect information that you provide directly to us, including through our website contact forms and when you call our office by phone. This may include your name, phone number, email address, mailing or project address, and details about your skylight project or service request.
We also use Google Analytics 4 to understand how visitors use our website. This service may place cookies on your device and collect usage data such as pages viewed, time on site, device type, and general location. This information is aggregated and does not directly identify you.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide project quotes; schedule and deliver installation, repair, or maintenance services; communicate with you about your project or service appointment; and improve our website and services based on how visitors use our site.
We do not use your personal information for purposes unrelated to providing our services without your consent.
Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our services, such as subcontractors involved in the installation or repair work you have requested, or software providers that help us manage scheduling and communication. These providers are only given the information necessary to perform their tasks and are expected to protect it accordingly.
We may also disclose information if required to do so by law or in response to a valid legal request.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining records of past projects, warranties, and service history, or as required by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, and withdraw your consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the information below.
Cookies
Our website uses cookies, including those associated with Google Analytics, to help us understand site traffic and improve the user experience. You can control or disable cookies through your browser settings, though doing so may affect certain features of our website.
Security
We take reasonable administrative and technical measures to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at in**@***********************rs.ca or by phone at (416) 365 7557.